Work/Gainsight

Gainsight

3 case studies from 2 years as product designer on Gainsight Customer Communities, an enterprise B2B SaaS platform.

Product DesignerOct 2024 to present · 2 yearsAmsterdam

Gainsight Communities · Thread Replies

Gainsight Customer Communities is a white-labelled enterprise community platform used by B2B SaaS companies to scale customer engagement. I joined as the product designer covering the full surface, working across 4 PMs and multiple engineering teams simultaneously.

FY26

Unmatched ExcellenceHighest rating in the organisation

1 of 12

G1 EliteAcross 1,200 employees

Feb 2027

Senior PD confirmedPromotion within role

Case Studies

3 projects

Case Study 01Threads & Communities

The feature that retained two enterprise accounts.

First threaded reply system for Gainsight Communities, a contractual requirement in enterprise deals, shipped end-to-end.

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Case Study 02Role-Based Access Control

A permission architecture designed before a sprint was scoped.

Co-owned the backend data model with engineering, settled a contested architecture debate, built 9 functional prototypes to drive alignment.

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Case Study 03AI Workflow · Initiative

One personal initiative. Three platforms.

Self-initiated AI generation workflow on a legacy PHP platform. 20+ screens shipped, zero rewrites. Now standard across the organisation.

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"Sergi consistently demonstrates strong ownership, craft, and judgment on high-impact work. He navigates challenging problem spaces with clarity, grounding decisions in research before converging on scalable, user-centred solutions."

Piotr Radziwon

UX Design Manager · Gainsight

G1 Elite

1 of 12
across 1,200
employees.

Unmatched Excellence · FY26
Highest performance rating in the org

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